Frequently asked questions
Can't find what you're after? Get in touch and we'll answer directly.
Do I have to use the repairer my insurance company recommends?
No. Your insurer might suggest a preferred repairer, but the choice of who fixes your car is always yours. Let us know who you're insured with and Christine will handle the claims paperwork directly with them.
What areas do you service?
We're based at 54 Vagues Road in Papanui and work with customers from right across Christchurch, including Redwood, Northwood, Bishopdale, Belfast, Merivale, Fendalton, St Albans and the wider northern suburbs. See our service areas page for the full list.
Do you offer free quotes?
Yes. Call us, pop in, or fill in the quote form on our contact page. Attaching photos of the damage helps us give you a more accurate quote before you bring the car in.
What payment methods do you accept?
We accept cash, debit card and credit card.
Is your workshop wheelchair accessible?
Yes, our premises are fully wheelchair accessible with on-site parking.
What are your opening hours?
We're open Monday to Thursday, 7:30am to 5:00pm, and Friday 7:30am to 4:00pm. We're closed on weekends.
How do you make sure a structural repair is actually straight?
We check every structural repair against the car's factory measurements using the Spanesi Touch 3D measuring system. It picks up hidden damage that isn't visible to the eye and confirms the repair is genuinely back to true, not just straight by eye.
Can you find a water leak other shops couldn't diagnose?
Tracking down leaks other shops have given up on is one of the things Andrew is best known for locally. We diagnose the actual entry point rather than resealing the spot where the water happens to show up.
Get a free, no-obligation quote
Give us a call, pop in, or send through your details and some photos of the damage.